12: Identifying and Understanding How to Manage Conflict Last updated Save as PDF Page ID8974 Contributed by Joan WagnerAssociate Prof (Nursing) at University of Regina 12.1: Introduction12.2: The Theory of Conflict12.3: Four Major Types of Conflict12.4: Dealing with Conflict- Different Approaches12.5: What Does Each Approach Need?12.6: How Conflict Escalates12.7: How to get off the Spiral- Stopping Escalation12.8: Summary
