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community engagement
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collaborating with community organizations and partners to develop culturally appropriate services and programs
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cultural brokers
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individuals who act as intermediaries or go-betweens among different cultures, using their knowledge and understanding of different cultures to help facilitate communication, understanding, and advocacy on behalf of an individual or group
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cultural safety
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an environment that is spiritually, socially, and emotionally safe, as well as physically safe for people where there is no assault, challenge, or denial of their identity, of who they are and what they need
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limited English proficiency (LEP)
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individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand the English language
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professional medical interpreter
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an individual who has passed a certification examination to demonstrate they have met nationally set standards to ensure client safety and compliance with federal guidelines and requirements
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qualified bilingual staff member
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a staff member who has completed an assessment of their ability to communicate in a medical setting directly with clients who speak a target language
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workforce diversity
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when the workforce of an organization resembles the population at large