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24.5: Key Terms

  • Page ID
    91410
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    community engagement
    collaborating with community organizations and partners to develop culturally appropriate services and programs
    cultural brokers
    individuals who act as intermediaries or go-betweens among different cultures, using their knowledge and understanding of different cultures to help facilitate communication, understanding, and advocacy on behalf of an individual or group
    cultural safety
    an environment that is spiritually, socially, and emotionally safe, as well as physically safe for people where there is no assault, challenge, or denial of their identity, of who they are and what they need
    limited English proficiency (LEP)
    individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand the English language
    professional medical interpreter
    an individual who has passed a certification examination to demonstrate they have met nationally set standards to ensure client safety and compliance with federal guidelines and requirements
    qualified bilingual staff member
    a staff member who has completed an assessment of their ability to communicate in a medical setting directly with clients who speak a target language
    workforce diversity
    when the workforce of an organization resembles the population at large

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