2.4: Post-test
1. Put in order of importance, or the order in which needs should be met, the following needs from Maslow’s Hierarchy of Needs:
- Safety and Security Needs
- Love and Belonging Needs
- Physical Needs
- Self-actualization Needs
- Self-esteem Needs
2. Which of the following statements best reflects cultural competence?
- Telling an Asian child, “You must get all A’s in math because all Asians are good at math.”
- Telling a Spanish speaking patient, “You are in America now. You should learn to speak English.”
- Telling your boss, “I will only work with Caucasian patients.”
- Asking your patient who is Native American, “Tell me about your beliefs so that I can understand you more.”
3. True or False: It is important to find out your patient’s gender preference, preferred name, and who is considered to be part of their family to ensure health care is provided in a culturally competent manner.
4. Which of the following is NOT a cliche?
- “It will all work out for the best.”
- “I know exactly how you feel.”
- “Hang in there. It will get better.”
- “You sound as if you are feeling scared. Would you like to talk about it?”
- “We are never given more than we can handle.”
5. Which of the following are nonverbal methods of communication? Select all that apply.
- Nodding
- Tone of voice
- Crossing arms over the chest
- Eye contact
- Touching a shoulder
- How near a person stands to another
- Slouching in a seat
- Rolling of the eyes
- Sighing
6. Which of the following are things you can do to show you are a good listener? Select all that apply.
- Face the person you are speaking.
- Respect cultural differences and beliefs
- Avoid calling patients “honey” or “dear” and use their preferred name of address.
- Provide silence so a patient can gather their thoughts.
- Restate what you heard the patient say and ask for clarification when you are unsure of what they are trying to express.
- Don’t finish the patient’s sentences or interrupt them while they are speaking.
7. Which of the following is an effective means of communicating with a person who has a hearing impairment?
- Shout as loud as you can.
- Stand behind the patient while talking to them.
- Use a high pitched and loud voice.
- Avoid talking to the patient at all, because they can’t hear you anyway.
- Stand in front of the patient and use a clear, low voice while speaking.
8. Which of the following is an effective way to help a person with a visual impairment?
- Ensure the patient wears their glasses.
- Use the clock method to indicate where food is during mealtimes.
- Ensure the patient knows the objects in their path while walking.
- Keep the environment clutter free to avoid falls.
- Read aloud to the patient if they are unable to do so.
9. What is the best way to establish a therapeutic relationship?
- Don’t allow patients to make choices. Tell them what to do.
- Arrive to work on time and complete assigned tasks.
- Do things for the patient they are able to do independently, as it is important they rely on the home care worker as much as possible.
- Tell anyone who asks about the patient as much information as you know.
10. True or False: It is okay to continue to visit a patient once they are no longer receiving home care services from the agency.
11. Which of the following is an example of objective information that can be included in documentation?
- “The patient was very rude to me this morning when I tried to bathe him.”
- “The patient’s right leg is swollen, red, and warm to the touch.”
- “I don’t think the patient should be allowed to visit with their family because she cries when they leave.”
- “I think the patient has a cold because he sneezed a lot today.”
12. True or False: Documentation should be completed immediately after a home care visit once tasks have been completed, and before moving on to work with the next patient.
13. True or False: An error in documentation should have one line drawn through it with the home care worker’s initials and the date next to the error.
14. True or False: It is okay to document all the tasks on the home care worker’s assigned task list before they are completed.
15. True or False: Abuse that is witnessed or suspected must always be documented and reported to a supervisor immediately.
16. Which of the following are examples of abuse and/or neglect? Select all that apply.
- Bite marks
- Yelling at a patient
- Violence witnessed in the home
- Not pureeing food as directed in the Care Plan, for a patient who cannot chew
- Harshly pushing a fork into a patient’s mouth when they refuse to open their mouth
- Allowing a patient to lie in their own urine or feces
- Burn marks
- Pressure ulcers
17. True or False: Patients have a right to be informed of the health care they are to receive and they have a right to refuse treatment and make decisions about their own health care.
18. Which of the following are ways to protect patient confidentiality? Select all that apply.
- Only share information with people the patient designates can receive information.
- Don’t include identifying patient information in voicemails or emails.
- Don’t take photos of a patient, their home, or belongings.
- Don’t talk about patients in public places.
- Don’t tell family, friends, or people outside the healthcare team information about the patient.
19. True or False: A DNR order is a physician order which states the patient does not want CPR to be performed.
20. True or False: HIPPA is a law that protects a patient’s right to privacy about their health care. If a HHA/PCA violates this right to privacy, it can result in monetary fines, prison sentence, and/or getting fired.
- Answer
-
1. C, A, B, E, D
2. D
3. True
4. D
5. These are all nonverbal methods of communication
6. All are ways to show you are a good listener
7. E
8. All are effective ways to help a person with a visual impairment
9. B
10. False
11. B
12. True
13. True
14. False
15. True
16. All are signs of abuse or neglect
17. True
18. All are ways to protect patient confidentiality.
19. True
20. True