2.7: Key Terms
- Page ID
- 109272
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)- active listening
- when someone listens by giving their full attention, listening to understand, and providing thoughtful input
- assertiveness
- showing confidence in oneself
- bias
- prejudice for or against a person or group compared to another group
- channel
- the mode in which the communication is sent
- communication
- the sharing of ideas and thoughts among people
- courtesy
- the practice of being polite, respectful, and considerate
- cultural barrier
- a mental limitation or block about other cultures
- culturally competent care
- meeting and respecting a patient’s social, cultural, and linguistic needs while providing care
- electronic communication
- all communication transmitted electronically
- electronic health record (EHR)
- a digital format of a complete medical record of a patient that is able to be shared across multiple healthcare organizations
- electronic medical record (EMR)
- a digital format of a patient’s medical chart specific to a single medical facility or practice
- emotional barrier
- a mental limitation or block that influences how others’ actions are perceived
- emotional intelligence (EI)
- the capacity to control and express emotions
- empathy
- the ability for one person to understand and share the feelings of another person
- engage
- active listening, with nonverbal communication, asking for feedback when necessary
- false reassurance
- giving comfort that is not based in facts
- feedback
- the response given by a receiver to a sender
- Health Insurance Portability and Accountability Act (HIPPA)
- a federal law creating the national standards to protect sensitive patient health information from being disclosed
- health literacy
- the ability of a patient to understand and use information to make health-related decisions
- implicit bias
- unconscious prejudice
- interactional model
- communication as a two-way process that allows for feedback, and a person alternates as both sender and receiver
- interdisciplinary
- relating to more than one branch of knowledge
- interpersonal barrier
- negative pattern of behavior that hinders communication and impacts relationship management
- interpersonal communication
- exchange of information between two or more people
- intrapersonal communication
- exchange of information with oneself
- listening
- the ability to thoughtfully receive and interpret messages
- message
- the information to be conveyed or communicated
- motivational interviewing (MI)
- an evidence-based counseling approach that involves discussing feelings and incentives with a patient
- nontherapeutic communication
- negative expressions, attitudes, and actions that make a patient feel uneasy
- nonverbal communication
- exchange of information without the use of words; with facial expressions, posture, eye contact, gestures, and physical touch
- offering self
- contributing support by being present or spending time with a patient
- passive listening
- when someone listens to simply hear the messages being sent but may not be mentally or emotionally present and does not engage in the communication process
- perceptual barrier
- internal bias that influences the way an individual perceives others
- physical barrier
- tangible external or internal obstruction to communication
- public communication
- exchange of information between any size audience
- receiver
- the person who receives the message and interprets it
- referent communication
- the use of faces and objects in the place of words during communication encounters
- reflective thinking
- the practice of reviewing past communication experiences
- resolution
- determination of an act that depends on both parties agreeing to an outcome
- self-awareness
- being able to recognize and understand one’s own emotions
- self-management
- the ability to control impulsive feelings and behaviors
- semantic noise
- type of communication barrier that occurs when the sender and receiver of a message have different understandings of the meanings of words, phrases, symbols, or language in general
- sender
- the person who initiates a message
- small-group communication
- exchange of information between three or more people
- SMART goal
- an acronym for goals that are specific, measurable, attainable, relevant, and timely
- social awareness
- an understanding of the strong emotions one might encounter as part of their experiences and how they can empathize with others
- social/relationship management
- building and maintaining good relationships with empathy and patience as the tenets of those relationships
- stereotype
- an oversimplified image of certain people or group
- therapeutic communication
- a specialized form of communication used by healthcare professionals to establish a therapeutic or healing relationship with patients
- transactional model
- a two-way process of communication where the sending and receiving of messages happen simultaneously
- transmission model
- a one-way, linear process of communication
- verbal communication
- the production of spoken language to send to a listener
- visual communication
- using visual elements to create messages or impart information
- written communication
- any written message, from formal letters to text messages