3: Effective Communication in Nursing Last updated Save as PDF Page ID 49257 Maureen Nokuthula Sibiya Gümüşhane University via IntechOpen 3.1: Introduction 3.2: Principles of Communication 3.3: Communication process 3.4: Purpose of Communication 3.5: Types of Communication 3.6: Communication Process 3.7: Barriers to Effective Communication 3.8: Improving Communication 3.9: Communicating with patients 3.10: Communicating by Phone 3.11: Assertive Communication 3.12: Therapeutic Interactions 3.13: Guidelines for Successful Therapeutic Interactions 3.14: Therapeutic Communication Techniques 3.15: Counter-Productive Communication Techniques 3.16: Conclusion