Skip to main content
Medicine LibreTexts

3.4: Calling in HEAR Reports

  • Page ID
    84367

    \( \newcommand{\vecs}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)

    \( \newcommand{\vecd}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash {#1}}} \)

    \( \newcommand{\id}{\mathrm{id}}\) \( \newcommand{\Span}{\mathrm{span}}\)

    ( \newcommand{\kernel}{\mathrm{null}\,}\) \( \newcommand{\range}{\mathrm{range}\,}\)

    \( \newcommand{\RealPart}{\mathrm{Re}}\) \( \newcommand{\ImaginaryPart}{\mathrm{Im}}\)

    \( \newcommand{\Argument}{\mathrm{Arg}}\) \( \newcommand{\norm}[1]{\| #1 \|}\)

    \( \newcommand{\inner}[2]{\langle #1, #2 \rangle}\)

    \( \newcommand{\Span}{\mathrm{span}}\)

    \( \newcommand{\id}{\mathrm{id}}\)

    \( \newcommand{\Span}{\mathrm{span}}\)

    \( \newcommand{\kernel}{\mathrm{null}\,}\)

    \( \newcommand{\range}{\mathrm{range}\,}\)

    \( \newcommand{\RealPart}{\mathrm{Re}}\)

    \( \newcommand{\ImaginaryPart}{\mathrm{Im}}\)

    \( \newcommand{\Argument}{\mathrm{Arg}}\)

    \( \newcommand{\norm}[1]{\| #1 \|}\)

    \( \newcommand{\inner}[2]{\langle #1, #2 \rangle}\)

    \( \newcommand{\Span}{\mathrm{span}}\) \( \newcommand{\AA}{\unicode[.8,0]{x212B}}\)

    \( \newcommand{\vectorA}[1]{\vec{#1}}      % arrow\)

    \( \newcommand{\vectorAt}[1]{\vec{\text{#1}}}      % arrow\)

    \( \newcommand{\vectorB}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)

    \( \newcommand{\vectorC}[1]{\textbf{#1}} \)

    \( \newcommand{\vectorD}[1]{\overrightarrow{#1}} \)

    \( \newcommand{\vectorDt}[1]{\overrightarrow{\text{#1}}} \)

    \( \newcommand{\vectE}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash{\mathbf {#1}}}} \)

    \( \newcommand{\vecs}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)

    \( \newcommand{\vecd}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash {#1}}} \)

     

    Hospital Emergency Ambulance Radio (“HEAR”) reports give the hospital lead-time to set resources in place to receive ambulance patients. Without a HEAR report, the hospital staff will be caught off guard when you arrive and in emergent cases, this could delay treatment.  As soon as is reasonable, EMS transport crews will call the hospital, usually over the radio. Phone calls do happen in special circumstances, and in some geographical areas where phones are the main use of communication.

    A HEAR report should contain the following information and be less than 1 min in length:

    1. Use the radio and the “hey you, it’s me” format.
    2. State patient age, gender, chief complaint, and differential diagnosis.
    3. Pertinent interventions and results.
    4. Most recent vitals.
    5. Provide an estimated time of arrival (“ETA”).
    6. Ask if they have any additional questions.

    DO NOT INCLUDE:

    • Names
    • Addresses
    • Personal information
    • Commentary

    Try the following template:

    “Hospital    hospital name   , this is     certification level, unit number   , we are transporting     transport code     with a     pts age, reported gender     . They are complaining of     chief complaint / differential diagnosis    . I have administered/assisted      interventions ( EPI, Nitro, ASA, Glucose, etc.) with or without change    chest pain relieved, mentation improved, etc. Their vital signs are currently      BP, HR, RR, SpO2, CBG, etc.    . We are about    ETA   . Do you have any questions?”

    HEAR Report Skills Verification Table

    HEAR Report

    1

    2

    3

    4

    5 (instructor)

    C/C

     

     

     

     

     

    Initials

     

     

     

     

     

    The original copy of this book resides at openoregon.pressbooks.pub/emslabmanual. If you are reading this work at an alternate web address, it may contain content that has not been vetted by the original authors and physician reviewers.

     


    This page titled 3.4: Calling in HEAR Reports is shared under a CC BY-NC-SA 4.0 license and was authored, remixed, and/or curated by Chris Hamper, Carmen Curtz, Holly A. Edwins, and Jamie Kennel (OpenOregon) via source content that was edited to the style and standards of the LibreTexts platform; a detailed edit history is available upon request.